Privacy Policy

1. Introduction

Pitch MetRx ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based softball pitching analytics platform (the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Username, email address, and password when you register for an account
• Profile Information: Any additional information you choose to provide in your account profile
• Pitching Data: Game statistics, pitcher information, team data, and other analytics data you enter into the Service
• Payment Information: Billing address and payment method details (processed securely through Stripe, a third-party payment processor)
• Communications: Information you provide when contacting us for support or other inquiries

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you access and use the Service, including pages viewed, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Log Data: Server logs, including timestamps, access times, and error logs
• Cookies and Tracking Technologies: We use cookies and similar technologies to maintain your session and improve your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your registration and manage your account
• Process payments and manage subscriptions
• Generate AI-powered game summaries and analytics
• Send you service-related communications, including updates, security alerts, and support messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Use
• Analyze usage patterns to improve the Service (using aggregated, anonymized data)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Stripe: Payment processing (see Stripe's privacy policy at stripe.com/privacy)
• OpenAI: AI-powered game summary generation (see OpenAI's privacy policy at openai.com/privacy)
• Email Service Providers: For sending transactional and service-related emails
• Cloud Hosting Providers: For hosting and storing your data

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure password hashing using bcrypt
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through Stripe (we do not store complete payment card information)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements (e.g., financial records may be retained for tax purposes).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download your data at any time through the Service's export features.

7.2 Correction

You can update your account information and data through the Service's account settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us or using account deletion features in the Service.

7.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

7.5 Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the Contact section.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise these rights, please contact us using the information provided in the Contact section.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us